Case Study: SAP Concur achieves 20% application performance improvement and 500M+ daily memcache hits with ExtraHop

Concur Optimizes Database and Memcache Performance for Competitive Advantage

Concur Technologies, a leading provider of travel and expense reporting solutions, needed to lower per‑transaction costs and improve scalability to maintain a competitive edge. The company lacked end‑to‑end visibility into SQL and memcache activity across thousands of databases and needed to identify the best candidates for caching and database optimization.

Using ExtraHop’s wire‑speed, agentless transaction analysis, Concur gained continuous visibility into more than 2 billion SQL queries and 500 million memcache transactions per day. This enabled a 1.4 TB memcache deployment with sub‑millisecond access, grew cache hits from ~13,000 to over 500 million per day, delivered a 20% application performance improvement, sped some SQL queries up to 10×, and allowed rapid detection and resolution of issues (e.g., a 95% drop in HTTP aborts).

SAP Concur

Drew Garner

Director of Architecture Services