Case Study: Claris Networks achieves real-time application performance visibility and 60% fewer escalations with ExtraHop

Cloud Provider Wins Over Clients with Application Performance Insights

Claris Networks, a leading IT and cloud provider in Tennessee, needed real‑time, cross‑tier visibility to ensure the performance, availability, and security of customer applications. To maintain client trust and move from reactive to proactive operations, they required a way for service desk and infrastructure teams to quickly identify whether issues stemmed from web, database, network, or storage layers.

By deploying ExtraHop appliances in each datacenter, Claris gained L2–L7 wire‑data visibility and full transaction insights that let frontline staff triage most incidents and the advanced team pinpoint root causes such as slow SQL queries or DNS misconfigurations. The results: a 60% reduction in escalated incidents, ~30% faster Citrix logins, 50% faster web storefront logins, and new customer wins based on demonstrable application performance.

Claris Network

Tom Chitwood

Advanced Infrastructure Manager