Case Study: Cegedim achieves real-time visibility and faster root-cause resolution with ExtraHop

Cegedim Ensures Mission Critical Service Delivery with ExtraHop

Cegedim, a global healthcare IT company serving hundreds of thousands of providers and thousands of client organizations, needed to ensure mission‑critical applications and workflows ran reliably across multiple data centers. With complex application dependencies, diverse hardware and third‑party services, traditional monitoring tools only offered narrow, application‑level views, leaving Cegedim without full transaction visibility and making it hard to detect issues before they affected customers.

By deploying ExtraHop for wire‑level, agentless monitoring and real‑time analytics, Cegedim gained automatic discovery of application topology and end‑to‑end transaction flows. The platform uncovered previously unseen bottlenecks during proof‑of‑concept, enabled faster root‑cause analysis, shortened mean time to repair, strengthened security controls, and helped the company meet SLAs while building ongoing reporting and operational workflows.

Cegedim

Romain Vergniol

Head of Information Security