Case Study: Phoenix Children's Hospital achieves $600,000 in annual IT staffing savings with ExtraHop

Award-Winning Children’s Hospital Saves $600,000 Annually in IT Staffing Costs with ExtraHop

Phoenix Children’s Hospital, a leading pediatric health system in Arizona serving roughly 1.5 million children and more than 200,000 outpatient visits annually, faced rapid infrastructure growth—doubling servers year-over-year, rolling out a large EMR, and supporting over 4,000 endpoints—while trying to keep a lean IT staff. The core challenge was scaling visibility and operations without proportionally increasing headcount so that small issues wouldn’t escalate into clinical-impacting outages.

Phoenix Children’s deployed the ExtraHop platform and Atlas remote analysis to gain real-time, network-based visibility across ~180 vendor systems and all devices, providing a single source of wire-data truth and actionable reports for proactive troubleshooting and vendor accountability. The result: about $600,000 saved annually in staffing costs, avoidance of a 30–40% infrastructure headcount increase, a 3x ROI (payback of the investment two to three times), faster problem resolution, and improved IT efficiency supporting better patient care.

Phoenix Children's Hospital

David Higginson

Chief Information Officer