Case Study: American Transportation Manufacturing Company achieves faster troubleshooting and improved application performance with ExtraHop

American Transportation Manufacturer Fast Tracks IT and Business Operations with ExtraHop

American Transportation Manufacturer, one of North America’s largest makers and servicers of rail cars and marine barges with 12,000 employees across five countries, struggled to guarantee performance for centralized infrastructure and apps delivered from corporate HQ. Remote users frequently experienced latency on critical systems (parts, ERP, Citrix), and IT had no visibility into when, where, or why problems were occurring.

The company deployed ExtraHop appliances and custom triggers to provide cross‑tier, correlated visibility, enabling proactive detection, verification, and rapid root‑cause analysis (for example, quickly pinpointing a bad PC image generating millions of invalid DNS requests). As a result, troubleshooting time was dramatically reduced, application performance and end‑user experience improved, and IT gained time to focus on strategic initiatives.