Case Study: The Home Depot achieves a unified customer experience and double-digit application performance improvements with ExtraHop

Home Depot and RevealX Build a Better Customer Experience

The Home Depot, the world’s largest home improvement retailer with more than 2,200 stores, needed to deliver a seamless "One Home Depot" experience across online and in‑store channels. The Technology team had limited visibility beyond the datacenter, which made it difficult to diagnose slow or failing applications at remote sites and hampered a consistent customer and associate experience.

To solve this, The Home Depot deployed ExtraHop across nearly 2,300 remote sites—including stores, distribution and fulfillment centers, call centers, and offices—bringing real‑time telemetry to the retail edge. That visibility enabled proactive troubleshooting, chain‑wide analytics, and demonstrated double‑digit application performance improvements (in some cases over 40%), improving both associate and customer experiences.

Home Depot

David Narayan

Distinguished Engineer