Case Study: Orange County reduces document wait times and automates indexing with Extract Systems

One Of The Largest Counties In The United States Saves Time And Money By Using Extract Systems’ Software

Orange County, one of the largest counties in the United States, needed a faster way to process recorded documents for public access. The Clerk-Recorder Department was relying on manual indexing and an outsourced redaction service, which delayed availability of records for several days and created challenges around integrating with its SouthTech LandDocs™ system. Extract Systems provided the indexing and redaction capabilities, using its FLEX Index™ and ID Shield™ products.

Extract Systems implemented a tightly integrated solution that worked within Orange County’s existing user interface, automating 75%–90% of data entry and bringing redaction in-house. The county reduced redaction turnaround from 24 hours to under 12 hours immediately, then to about 3 hours by the third month, while cutting public document wait time from 6–12 days to just 48 hours.

Orange County

Susie Sullivan

Manager Of Information Systems