Case Study: Colorado Secretary of State achieves faster records processing and reduced redaction backlog with Extract Systems

Colorado Secretary of State automates redaction for 1 million+ pages with Extract Systems

The Colorado Secretary of State faced a significant challenge after disabling web access to secured records, which forced a return to inefficient manual processing. This created a large backlog and diminished customer service. To address this, they partnered with Extract Systems to implement an automated redaction solution.

By automating the tedious redaction process with Extract Systems, the office was able to efficiently work through a backfile of over one million pages while simultaneously keeping up with new requests. This solution eliminated the manual workload for their small staff, allowing them to clear the backlog and restore a high level of service to their constituents.

Colorado Secretary of State