Case Study: 3Rivers Federal Credit Union achieves 63% higher signup rates and 49% higher conversion rates with Extole

3Rivers Federal Credit Union drives 63% higher signup rates with Extole

3Rivers Federal Credit Union, a financial institution serving over 136,000 members, had an existing referral program that lacked automation and flexibility. Their previous solution required significant manual effort to manage and resulted in technical difficulties for members. They partnered with Extole to modernize their member acquisition strategy and eliminate these operational hurdles.

Extole provided a platform that automated referral workflows and offered a flexible, member-centric program. The solution included a tagging system for real-time updates without IT intervention and multiple reward options for members. As a result, 3Rivers achieved a 63% higher signup rate and a 49% higher conversion rate than the industry average, significantly reducing their technical workload.

3Rivers Federal Credit Union