Case Study: 3Rivers Federal Credit Union drives higher signups and conversions with Extole

3Rivers Federal Credit Union boosts signups 63% and conversions 49% with Extole

3Rivers Federal Credit Union, a $2.7 billion institution, sought to modernize its member referral program which was hampered by manual processes and technical difficulties. Their existing solution lacked the automation and flexibility needed for growth. Partnering with Extole, they aimed to implement a more automated and seamless platform to improve the member experience and eliminate operational hurdles.

Extole provided a solution that automated referral workflows and offered a flexible, member-centric program. This included a tagging system for real-time updates without IT help and multiple reward options for members. As a result, 3Rivers achieved a signup rate 63% above the industry average and a conversion rate 49% above the industry average, significantly reducing their technical workload.

3Rivers Federal Credit Union