Case Study: Citizen Watch achieves rapid, cost-effective EDI integration and increased data visibility with Extol EDI Integrator

Eliminating Custom Code and Increasing Data Visibility

Citizen, founded in 1918 as Shokosha Watch Research Institute, is a market leader in North America’s mid-priced watch segment. To keep up with fast-changing requirements from internal teams and external partners, Citizen needed to replace a legacy EDI system and eliminate custom code to reduce operational time, increase resource efficiency, and improve data visibility—quickly and cost‑effectively.

Citizen implemented EXTOL EDI Integrator for i (EEI), which enabled rapid responses to trading partners, removed the need for custom development, and improved data visibility across the organization. The solution delivered quick ROI—the team moved from demo to live testing in a week and can configure, test, and put documents into production in less than a day—shortening cycle times and freeing resources for higher‑value work.

Citizen Watch