Case Study: ORTRAN achieves rapid EDI response and 1-week onboarding with EXTOL Business Integrator (EXTOL)

Do More Business with Faster Turnaround Times

Ortran, a full-service supply chain management provider founded in 1993 with over 70 trucks and 100 trailers, needed a faster, more cost-effective way to manage EDI so it could focus on core operations. The company’s goal was to find the right EDI tool and hand off day-to-day EDI management to a team that could resolve issues quickly.

Ortran implemented EXTOL Business Integrator (EBI) and outsourced EDI management to EXTOL’s team. Customer response time fell from as long as three weeks to about three hours, customer onboarding dropped from up to three months to one week, and the improved responsiveness has become a competitive selling point, allowing Ortran to concentrate on its core business.

OrTran