Case Study: Challenge Dairy achieves rapid partner onboarding and reliable EDI operations with EXTOL Managed EDI Services

Challenge Dairy Spreads Company Growth with EXTOL Managed EDI Services

Challenge Dairy, a leading cooperative that markets premium butter from 700 family-owned dairies to major retailers and foodservice customers, was held back by an aging EDI system. A legacy translator lost data, provided no error notifications, required a full-time resource to manage, caused missed orders and unreliable invoicing, and delayed new trading partners for months—threatening revenue and customer relationships.

Challenge Dairy implemented EXTOL Managed EDI Services, installing EXTOL EDI Integrator for i on their System i server with remote day-to-day management by EXTOL. The solution automated transactions, cut partner onboarding to hours, improved acknowledgements and invoice handling, reduced charge-backs and penalties, and enabled rapid recovery of customer trust. By consolidating VAN, secure AS2 exchange and integration services, the company gained agility, immediate sales growth, and a clear path to deeper ERP integration.

Challenge Dairy

Alan Maag

CFO