Case Study: Maple Leaf Farms achieves EDI automation and dramatic time and error reductions with Extol

B2B Integration Puts Maple Leaf Farms Light Years Ahead of Competition

Maple Leaf Farms, a Milford, Indiana–based producer selling 16 million ducks a year to 1,200 employees’ worth of customers across the U.S., Canada, Mexico and Asia, faced the challenge of managing high-volume, multi-format B2B transactions reliably and efficiently. With about 100 trading partners and roughly 2,500 EDI transactions per month, the company needed accurate order processing, faster partner onboarding, and a way to reduce manual work, shipping errors and chargebacks.

Using EXTOL’s suite — including EXTOL EDI Integrator for i, EXTOL Secure Exchange (ESX) and EXTOL VAN — Maple Leaf automated EDI exchange and integrated transactions directly into its S2K ERP and warehousing systems without custom coding. The result: dramatically fewer shipping errors and virtually eliminated penalties, rapid partner onboarding, and major staff savings — the solo EDI coordinator cut EDI time from ~50% to 10% (reducing daily retrieval from 3 hours to 45 minutes) while keeping the company “light years ahead” of competitors in B2B integration.

Maple Leaf Farms

Ted Gillem

Application Support Specialist and EDI Coordinator