Case Study: Delta Dental Plan of Wisconsin achieves faster, streamlined EDI processing with Extol EDI Integrator for i

Automate large-scale transactions

Delta Dental Plan of Wisconsin, the largest dental insurance benefits provider in Wisconsin with more than 1.4 million subscribers, needed a single-source EDI solution to make benefits administration more efficient and streamlined. The company wanted to replace legacy EDI systems so it could automate large-scale transactions and better interpret critical data across different payload combinations.

Extol implemented EXTOL EDI Integrator for i (EEI), giving Delta Dental Plan of Wisconsin a consistent tool for real-time and batch processing. The solution reduced real-time transaction processing to an average of 1.1 seconds, down from about 2.5 seconds before Extol and around 5 seconds in the batch translator, significantly improving turnaround times and operations.

Delta Dental Plan of Wisconsin