Case Study: John Wiley & Sons achieves faster partner integrations and reduced EDI staff burden with Extol's Business Integrator (EBI)

Any Data In - Any Data Out Integration

John Wiley & Sons, a family-involved publisher founded in 1807 that produces more than 3,000 peer‑reviewed journals and books each year, needed a faster, more flexible way to meet strict “Anything in — Anything out” trading partner requirements and to reduce the workload on its EDI team. The goal was to replace a legacy EDI platform with a non‑platform‑specific business integration tool that could be deployed quickly and cost‑effectively.

EXTOL Business Integrator (EBI) provided an outsourced EDI development solution that preserved data quality and partner connectivity while cutting partner onboarding time in half. The switch lowered staff demands for integrations, boosted overall productivity, and delivered the technical expertise and business understanding Wiley sought to support ongoing automated processes.

John Wiley & Sons