Case Study: Plaza Home Mortgage achieves comprehensive vendor risk profiling and regulatory compliance with Exterro

Plaza Home Mortgage - Customer Case Study

Plaza Home Mortgage, a national wholesale and correspondent lender, faced intensifying federal and state scrutiny over third-party vendor management and compliance with New York’s cybersecurity regulation (23 NYCRR 500). With branches and departments each managing numerous vendors—and corporate maintaining hundreds to thousands more—Plaza’s small legal team needed to consolidate relationships and establish a consistent vendor risk‑profiling process quickly.

Plaza adopted the ACC Vendor Risk Service powered by Exterro to centralize and automate questionnaires, internal routing, and reporting (including heat maps), enabling rapid, repeatable assessments. In weeks the legal team had all vendors risk‑profiled, identified Tier 1 and Tier 2 vendors, implemented an effective assessment process, and gained confidence in meeting regulatory obligations.

Plaza Home Mortgage

Scott Laughlin

Corporate Counsel/Chief Information Security Officer