Case Study: Large Technology-Powered Real Estate Company achieves major e-discovery cost and time savings with Exterro

Exterro’s E-Discovery Software Empowers Real Estate Company to “Work Smarter, Not Harder”

A technology-powered real estate company (founded 2004, ~6,500 employees, serving 100+ U.S. and Canadian markets) faced a growing e-discovery problem: no formal litigation program, manual legal holds, and difficulty collecting from key sources like Google Vault, Slack, and Zendesk. The legal team routinely shipped large, unfiltered datasets to outside counsel—incurring high costs and little control over deduplication, review, or defensibility.

They implemented Exterro’s legal hold and holistic e-discovery platform, built a data-driven business case, and involved IT early to connect systems. By using targeted collection, deduplication and de‑NISTing, and a multi-stage internal review, they cut document volumes dramatically (one matter from ~15,000 to ~400; overall reductions from 36,000 to <15,000), saving hundreds of review hours, reducing outside counsel spend, and gaining stronger, more defensible control over litigation workflows.