Case Study: General Services Administration achieves reduced staff burden for e-discovery and FOIA with Exterro

Exterro Helps Reduce the Burden on Staff in Managing E-Discovery and FOIA Activities

Exterro partnered with the U.S. General Services Administration (GSA) to address the heavy administrative burden on the Office of General Counsel and the FOIA Request Service Center caused by mounting data volumes, paper-heavy processes, limited staff, and reliance on insecure ad hoc tools during litigation and FOIA responses.

Exterro’s FedRAMP-authorized, end-to-end e-discovery platform provided a secure, searchable system to collect, review, analyze and produce documents, manage litigation holds, and identify relevant personnel. The solution greatly reduced paper volumes and the need for paper records, eliminated insecure workarounds, and helped GSA optimize workflows to respond more quickly and efficiently to FOIA and e-discovery requests.

General Services Administration