Case Study: AOL achieves streamlined, defensible legal-hold and e-discovery with Exterro

AOL Optimizes its Legal Hold and E-Discovery Processes

AOL Inc., a global media and technology company, faced growing e-discovery challenges as its workforce and acquisitions expanded. The company relied on a shared spreadsheet to manage legal holds and custodian data, which was time-consuming, error-prone and lacked accountability and an audit trail.

AOL implemented Exterro Legal Hold, integrating nightly HR feeds to automate custodian updates, generate daily change reports, and consolidate all legal-hold information in one system. The result was a more streamlined, defensible process with faster response times, clear accountability through recorded user actions, and ongoing semiannual process reviews to drive continuous improvement.

AOL

Tara Jones

Lead Paralegal Specialist - Litigation - eDiscovery