Case Study: Family Dollar achieves automated, audit-ready legal hold management with Exterro’s Fusion Legal Hold

A Focus On Customer Service Legal Hold Management At Family Dollar

Family Dollar Stores, a neighborhood retailer with more than 6,600 locations and 45,000+ employees, faced a cumbersome, manual legal hold process managed by email, hard copy and Excel spreadsheets. Sending holds to hundreds of custodians across cases was labor-intensive, lacked centralized communication and audit trails, and relied heavily on outside counsel for bespoke notices.

Family Dollar implemented Exterro’s Fusion Legal Hold—integrated with its HRIS, Oracle and Exchange—to automate notifications, centralized custodian Q&A, templated holds, and full audit trails. The smooth rollout cut weekly tracking time from about 10 hours to 30 minutes (≈95% savings), sped issuance and release, reduced outside counsel costs and spoliation risk, and improved defensibility and compliance.

Family Dollar