Case Study: Crowne Plaza Muscat OCEC enhances guest experience with Exterity IP video and digital signage

Crowne Plaza Muscat OCEC Selects Exterity in-room Entertainment System to Provide a Premium Guest Experience

Crowne Plaza Muscat OCEC, a 4-star IHG hotel in Muscat, needed a modern in-room infotainment and digital signage solution to replace an outdated IPTV system and better serve business and leisure guests across its rooms, conference spaces, and public areas. Working with OMRAN and local partner VIT, the hotel chose Exterity’s IP video platform, including ArtioGuest and ArtioSign, to create a more flexible and guest-friendly experience.

Exterity delivered a fully integrated solution across 295 guest rooms and 7 conference rooms, with digital signage throughout the property, Amadeus Delphi integration, 70 satellite TV channels, YouTube access, BYOD streaming, and support for more than 332 SmartTV screens. The result was a modern, easy-to-manage system that received positive guest feedback and proved highly reliable, while also giving the hotel a platform to add future services; Crowne Plaza Muscat OCEC said Exterity could be their IPTV choice for the future.

Crowne Plaza

Meslum AlKindi

Area Information Technology Director