Case Study: SoClean achieves 167% revenue growth with Extend product protection

SoClean increases revenue by more than 150% with product protection from Extend

SoClean, a manufacturer of health technology products including CPAP machine cleaning devices, faced the challenge of needing to create an additional revenue stream and enhance its post-purchase customer experience. The company sought a value-added service for its customers, particularly an extended warranty program, and was evaluating providers when the COVID-19 pandemic created a greater sense of urgency for this new initiative.

SoClean implemented product protection plans from Extend, which provided technical resources for a simple ecommerce integration and collaborated on optimizing customer-facing offers. The partnership with Extend led to a 20.1% attach rate and a 167% increase in revenue for SoClean. The solution also successfully met customer expectations for protection, extending the life of their investment and providing peace of mind.

SoClean

Chris Thompson

VP of Customer Support and Sales