Case Study: Resident doubles attach rate with Extend

Resident doubled their attach rate after choosing Extend over their previous product protection provider

Resident, a seller of home products including mattresses and furniture, sought to enhance its post-purchase customer experience by offering product protection that went beyond standard manufacturer warranties. They needed a modern provider that understood their industry and could deliver a seamless experience for their customers, leading them to evaluate and ultimately choose Extend as their new vendor for protection plans.

By implementing Extend's product protection service, Resident gained a customer-centric solution featuring a streamlined claims process with 24/7 virtual support. This partnership resulted in a significant measurable impact: Resident doubled their attach rate for protection plans compared to their previous provider. Extend's solution also empowered Resident to own its post-purchase experience more effectively, driving incremental revenue and increasing consumer confidence.

Resident

Steve Ryan

Managing Director