Case Study: Jewlr boosts revenue and post-purchase experience with Extend

Jewlr Increases Revenue and Owns the Post-Purchase Experience with Extend

Jewlr, a direct-to-consumer custom jewelry brand, sought to increase revenue and build consumer trust by offering a valuable post-purchase service. Their challenge was finding a way to provide extended product protection that would add value for customers and legitimacy for their emerging brand without the high cost and resource drain of building an in-house solution. This led them to partner with vendor Extend for their product protection service.

Extend provided a seamless integration and a tailored product protection solution for Jewlr's complex catalog. The implementation was completed in approximately three weeks. By utilizing Extend’s in-cart offer, Jewlr saw a 300% increase in protection plan purchases. The partnership resulted in a significant revenue lift and an increased average order value for Jewlr, with no decrease in their conversion rate, successfully enhancing the customer experience and building long-term loyalty.

Jewlr

Daniel Stoppel

President and CEO,