Case Study: AbstractOps reduces manual compliance tasks and boosts NPS with Extend

AbstractOps Increases NPS & NRR with Extend

AbstractOps, a company that automates back-office operations and compliance for businesses, faced a significant challenge with its Virtual Mailbox service. Customers were overwhelmed by a high volume of state compliance mail, which required manual sorting to identify critical documents. The anxiety of missing deadlines that could result in severe penalties created a poor customer experience and placed a heavy operational burden on their team. They turned to Extend for a solution.

By implementing Extend's document processing automation, AbstractOps quickly built a system to classify mail, extract key information, and automatically create prioritized tasks. This solution from Extend reduced the number of tasks requiring manual review by 75%, drastically cutting the workload. This efficiency gain led to increased customer satisfaction, higher Net Promoter Score (NPS), improved renewal rates, and allowed the AbstractOps team to focus on higher-value product development.

AbstractOps

Kristin Bass

Chief Executive Officer