Case Study: Lufthansa Airlines achieves 24x7 AMOS support coverage with EXSYN

Lufthansa Airlines boosts AMOS support for 24x7 operations with EXSYN

Lufthansa Airlines, a major global airline and the largest within the Lufthansa Group, needed a partner to provide 24x7 support for its AMOS maintenance operations after onboarding its full fleet onto the system in 2022. The challenge was to find a flexible partner to augment their in-house team and ensure continued business support coverage. They selected EXSYN as their vendor.

EXSYN implemented a hybrid support solution, operating as an in-resident flexible layer of experts for Lufthansa's AMOS team. The vendor provided crucial after-hours support, handled business requests, and offered report designer services. This collaboration successfully augmented the airline's in-house capabilities, ensuring uninterrupted support for their around-the-clock maintenance operations.

Lufthansa Airlines