Case Study: Loewe achieves 98% automation in supplier email responses with Exponentia

Loewe automates 98% of supplier email responses with Exponentia

Loewe, a luxury goods company under the LVMH group, faced the challenge of manually processing approximately 100,000 supplier emails per year containing payment proposals and billing inquiries. This manual review was unsustainable, consuming a high volume of hours and generating inconsistencies. They partnered with the vendor Exponentia to implement a solution using their product, Dixtra.

Exponentia implemented an automatic system that classifies invoices from emails and generates corresponding payment notifications for each supplier. The solution understands document types, extracts relevant information, and acts without human intervention in 98% of cases. As a result, only 2% of emails now require manual review, allowing the team to shift from processing invoices to supervising exceptions and focusing on higher-value tasks. This automation by Exponentia drastically reduced manual effort while maintaining the same workload.

Loewe