Case Study: Orleans Public Defenders increases client service efficiency with Exponent Case Management

Orleans Public Defenders manages 633 clients in 650+ cases with Exponent Partners

The Orleans Public Defenders (OPD), a legal aid organization founded after Hurricane Katrina, faced significant challenges due to a fragmented system of Google Sheets and Excel files. This manual process made it difficult to track client data, leading to repeated intakes and an inability to report on holistic trends, which hampered their advocacy work. They partnered with vendor Exponent Partners to implement a solution using their Exponent Case Management product built on Salesforce.

Exponent Partners implemented Exponent Case Management to consolidate OPD’s disparate data into a single, user-friendly system. This solution ensured continuity of records, eliminated repetitive intake processes, and allowed the team to efficiently access client information. The new system enabled OPD to easily generate reports demonstrating their impact, such as serving 633 clients in over 650 cases, and to advocate more strategically for systemic change.

Orleans Public Defenders