Case Study: Global Communities improves perinatal care for immigrant families with Exponent Partners' Salesforce case management solution

Global Communities boosts literacy promotion among immigrant families with Exponent Partners

Global Communities, a nonprofit organization, faced significant challenges with data management and reporting in its Healthy Start program supporting immigrant and Black families in San Diego. Their previous system required costly consultant support for custom reports and hindered effective case management. To overcome this, they partnered with vendor Exponent Partners to implement their Exponent Case Management solution on the Salesforce platform.

By implementing Exponent Partners' case management solution, the program gained the ability to create customized dashboards for tracking key metrics. This data-driven approach enabled targeted interventions, such as providing multi-lingual books, which significantly increased literacy promotion activities. The system also helped tailor services by capturing client language preferences, leading to the hiring of Haitian Creole-speaking staff and expanding support for that community. The solution streamlined operations, freeing up staff time for direct service and creating a more equitable model of care.

Global Communities