Case Study: Community Servings increases efficiency and scales growth with Exponent Partners

Community Servings boosts meal production 120% with Exponent Partners

Community Servings, a Massachusetts-based nonprofit providing medically tailored meals, faced significant challenges scaling their operations due to five years of Salesforce technical debt, a lack of in-house expertise, and complex integration needs. With an accidental admin spending most of his time on system maintenance, they partnered with vendor Exponent Partners to gain a strategic view and support their rapid growth.

Exponent Partners implemented a solution that included an extensive system evaluation, clean-up, and the development of smooth integrations, including a referral portal. This dramatically increased efficiency in the client intake process. The ongoing support from Exponent Partners' Customer Success Center provided expert administration, freeing internal staff to focus on their mission. As a result, Community Servings was positioned to support its massive growth, having already increased meal production by 120% and doubled its client count.

Community Servings