Case Study: Layla Grayce achieves automated drop-ship efficiency and faster fulfillment with Explore Consulting

Layla Grayce - Customer Case Study

Layla Grayce, a high-end eCommerce company selling custom furniture, clothing, and accessories, needed a better way to handle orders that could not be filled from stock. The manual process of creating drop-ship purchase orders and custom packing slips was time-consuming and error-prone, so the company turned to Explore Consulting for help with NetSuite and eCommerce integration.

Explore Consulting implemented an automated drop-ship solution in NetSuite that creates purchase orders when inventory is insufficient and attaches customized packing slips for vendors automatically. As a result, Layla Grayce streamlined its fulfillment process, saved significant manual effort, reduced user errors, and improved customer service by speeding up shipping while preserving its branding on drop-ship orders.

Layla Grayce

Tiffany Grayce Harris

Owner/Co-Founder