Case Study: Full Circle achieves more efficient, personalized customer service with NetSuite from Explore Consulting

Full Circle - Customer Case Study

Full Circle, the Northwest’s leading organic produce delivery service, needed a better way to handle rising customer service demands as its subscription business grew. Information was spread across multiple systems, support requests were tracked in email, and management lacked visibility into case queues and rep performance. Full Circle chose NetSuite and worked with Explore Consulting to replace its existing accounting and CRM systems.

Explore Consulting implemented NetSuite’s support case management functionality to route requests from email, phone, and web forms into one queue, automatically classify cases, and centralize customer and order history for reps and managers. The result was faster case handling, improved prioritization, and better reporting, allowing Full Circle to maintain personalized service with fewer reps and greater efficiency while gaining real-time visibility into open cases and support performance.

Full Circle