Case Study: 1800Healthy achieves automated recurring order management with Explore Consulting

1800Healthy - Customer Case Study

1800Healthy, a vitamins and nutritional supplements retailer, needed a better way to manage its RefillRewards recurring-order program in NetSuite. Because shipment timing, product details, pricing, and next-order dates could change from cycle to cycle, the company needed more than standard memorized transactions, plus clear order history, future forecasting, and stronger validation. Explore Consulting helped 1800Healthy automate this process with custom scripting in NetSuite.

Explore Consulting implemented a combination of client-side, userEvent, and scheduled SuiteScripts to create and manage RefillRewards schedules, generate recurring sales orders, consolidate same-day orders to reduce shipping costs, and handle credit-card authorization failures with status updates and alerts. The solution also updated forecasting data and allowed customer service to make controlled manual changes. As a result, 1800Healthy now runs a fully automated, high-volume recurring-order system without added staffing overhead, while improving reliability and freeing the team to focus on sales and marketing.

1800Healthy