Case Study: University of Newcastle turns qualitative student feedback into actionable insights with Explorance MLY

University of Newcastle analyzes 37,000 students’ feedback in minutes with Explorance MLY

The University of Newcastle, with over 37,000 students, faced a challenge in analyzing a large volume of qualitative feedback after it replaced a lengthy quantitative survey with a single open-ended question. While engagement doubled, the university lacked a scalable and repeatable method to process the comments, and an internal dictionary-based system failed to capture the nuances of student language. This led them to seek a solution from vendor Explorance and its product, Explorance MLY.

Explorance implemented its AI-powered Explorance MLY solution, which uses education-specific models to analyze entire comments for themes, sentiment, and actionable recommendations. This provided the university with an efficient, accurate, and repeatable process, mitigating bias and human error. The solution processes in minutes what previously took staff most of the year to analyze manually, freeing up time to develop new strategies and reinforce their feedback culture.

University of Newcastle