Case Study: University of Newcastle amplifies student feedback with Explorance MLY

University of Newcastle Amplifies Student Voice with AI-Powered Qualitative Analysis Solution, Explorance MLY

University of Newcastle needed a better way to improve the quality of student feedback and give students a stronger voice in decisions about their academic experience. After shifting from 30 quantitative questions to a single mandatory qualitative question, the university had much richer comment data but needed a more efficient way to analyze it. It used Explorance Blue for surveys and course evaluations before adopting Explorance MLY.

Explorance MLY helped the University of Newcastle analyze full comments with AI-powered qualitative analysis, identify emerging issues, flag comments of concern, and surface themes, sentiments, and recommendations. The university said it was processing work that once took most of the year in minutes, and survey response rates doubled. Explorance MLY also gave the university a repeatable method for analyzing feedback over time and expanded into employee experience insights as well.

University of Newcastle

Meagan Morrissey

Manager Student and Staff Insights