Case Study: University of Manchester achieves faster, scalable student feedback analysis with Explorance MLY

University of Manchester analyzes 50,000+ student comments in hours with Explorance

The University of Manchester, a large Russell Group institution, struggled to qualitatively analyze the overwhelming volume of free-text comments from its student surveys, which exceeded 50,000 comments per semester. Without a dedicated platform, their manual analysis process was inefficient and could not provide timely, actionable insights at an institutional level.

By implementing Explorance MLY, the university gained the ability to quickly analyze thousands of comments, identify key themes, and generate actionable recommendations. Explorance's solution provided transformative insights, enabling staff to respond to feedback much faster and drive continuous improvement, saving weeks of manual work and fundamentally overhauling their feedback process.

University of Manchester