Case Study: University of Manchester accelerates student feedback analysis with Explorance MLY

Transforming Student Feedback Analysis at the University of Manchester Leveraging Explorance MLY for Scalable Qualitative Insights

The University of Manchester needed a better way to analyze large volumes of qualitative student feedback. With more than 40,000 students and over 50,000 comments from a single semester-end course-unit survey project, the university struggled to resource free-text analysis across its devolved structure and lacked a platform for doing it at scale. It selected Explorance MLY to help process student comments more efficiently.

With Explorance MLY, the university can categorize comments by topic and theme, filter feedback by school, and use alerts and recommendations to identify concerns and next steps. The university says it can now analyze 50,000 comments in a matter of hours, save weeks of work, and get analysis to staff much faster, supporting continuous improvement and quicker action on feedback.

University of Manchester

Janine Holdway

Head of Teaching and Learning Delivery