Case Study: RMIT University achieves efficient survey management with Explorance Professional Services

RMIT Surveys Team Successfully Supports Continued Growth in Courses using Explorance Professional Services

RMIT University, the largest dual-sector education institution in Australia, manages course evaluations across approximately 90,000 students every year. With a very small surveys team, it needed help handling a high volume of surveys, reducing administrative work through automation, and using real-time metrics to support student and staff engagement. It used Explorance Blue and Explorance Professional Services to support this work.

With Explorance, RMIT University uploads student and course data to a secure portal, and Professional Services helps create, distribute, and report on surveys, including pulse surveys and other evaluations. The team receives responses within an hour and action, if required, within 24 hours, and staff can view response rate dashboards directly. RMIT says Explorance has helped it support nearly 100,000 students globally, continue running more surveys each year, and keep surveys on schedule during staff transitions and other demanding periods.

RMIT University

Harjinder Kaur

Data Analyst, Surveys