Case Study: Boston Based Staffing Agency speeds survey reporting with Explorance Blue surveys

Professional Services from eXplorance helps placement agency get better, faster reports

Boston Based Staffing Agency needed a better way to run its annual workplace-climate survey for 300 core employees who place and manage temporary workers. Its old paper-based process was slow, inflexible, and delayed reports by five months, which made it hard for executives to use the results in annual planning. The agency turned to Explorance and Blue surveys for help.

Explorance’s professional services team helped convert the survey to the web, add automatic reminders, and improve reporting with graphics and trend views, including five years of historical data. Reporting time was cut by 85 percent, and the response rate rose from the historical 60 to 70 percent range to 84 percent. The agency also received all reports before the December holidays, giving leaders information they could use in the following year’s action plan.