Case Study: University of Louisville raises response rates and lowers costs with Explorance Blue

New Survey System Raises Response Rates and Lowers Costs for University

The University of Louisville needed a flexible survey system that could support both paper and web-based forms, integrate with internal systems, and be easy to use. The university was moving away from a home-grown system that had become costly and harder to maintain.

Explorance provided Blue, which integrated with PeopleSoft, SAS, and GroupWise and included OCR scanning for paper forms. The system was up and running by mid-March after a January sign-off, and the university reported improved response rates, with 78% of all surveys reaching a 25% or higher response rate. The university also expected to break even after the first year and save over 80% year-by-year beginning in the third year versus its previous outsourced system.

University of Louisville

Robert Goldstein

Vice Provost for Institutional Research, Effectiveness, and Analytics