Case Study: Heriot-Watt University saves 220+ hours in feedback analysis with Explorance MLY

Heriot-Watt University cuts feedback analysis time by 98% with Explorance MLY

Heriot-Watt University, a global institution with multiple international campuses, faced a significant challenge in manually analyzing vast quantities of open-ended feedback from its student and staff surveys. This process was extremely time and resource intensive, preventing the university from gaining timely and rich insights from the qualitative data it collected. To address this, the university turned to vendor Explorance and its product Explorance MLY.

By implementing Explorance MLY, Heriot-Watt University automated the analysis of its qualitative feedback. The Explorance solution provided fast, in-depth topic and sentiment analysis, which led to a staggering 98% reduction in processing time. This saved 220.5 hours per analysis cycle, allowing staff to focus on strategic tasks and enabling leaders across the global institution to receive actionable insights faster than ever before.

Heriot-Watt University