Case Study: ESSEC Business School transforms feedback into actionable insights with Explorance Blue

ESSEC Business School boosts feedback across 5,000 participants with Explorance Blue

ESSEC Business School faced a challenge with low survey response rates for its executive education programs, which hindered its ability to gather actionable feedback. The school used an in-house solution that resulted in poor engagement, making it difficult to transform participant insights into reliable data for strategic decisions. To address this, they partnered with the vendor Explorance and implemented its Explorance Blue platform.

Explorance provided a solution by integrating Blue to automate and standardize the feedback process, from sending personalized evaluations to generating consolidated dashboards. This shift granted the team autonomy and improved data reliability. As a result, ESSEC saw increased response rates and greater management engagement with the data. The measurable impact included achieving zero failures in evaluation initiation due to data issues and renewing the partnership with Explorance for three years, moving from simple data collection to true performance management.

ESSEC Business School