Case Study: Ciena improves learning insights and response rates with Explorance MTM

Ciena - Customer Case Study

Ciena, a global provider of telecommunications equipment, software, and services, was relying on paper-based surveys to collect instructor-led training data from customers. The process required manual analysis and reporting for classes run around the world, produced an estimated 30% survey response rate, and left gaps because no data was collected for web-based training. Ciena needed more reliable insights to improve learning assets, support decision-making, and position Ciena Learning as a strategic partner to the business.

Explorance worked with Ciena to implement Metrics that Matter, using SmartSheets for post-event and follow-up evaluations and setting up recurring reports on efficiency, effectiveness, and outcomes. The company used the results to improve learning effectiveness, job application, ILT, and web-based courseware, while also increasing learner participation in evaluations. Explorance helped Ciena generate more reliable data and additional learning services revenue by giving the team stronger insights to share with sales and executive stakeholders.

Ciena