Case Study: Birkbeck, University of London centralizes course evaluations and improves student engagement with Explorance Blue

Birkbeck, University of London centralizes course evaluations across 19 departments with Explorance Blue and boosts NSS feedback by 2%

Birkbeck, University of London, a higher education institution with 12,000 students, faced a fragmented and inconsistent course evaluation process across its 19 departments. This devolved system, which used a mix of paper and unstandardized digital forms, prevented longitudinal analysis and lacked a mechanism for following up with students, leading to low engagement. To address this challenge, Birkbeck selected the Explorance Blue platform.

By implementing Explorance Blue, Birkbeck established a centralized system with a common set of questions and automated reporting. A key feature was the introduction of a "closing the loop" process, where instructors respond to feedback and students receive reports within two weeks. As a result, Birkbeck saw a 2% increase in relevant National Student Survey scores and significantly improved reporting efficiency and student trust. Explorance Blue provided the consistent, actionable insights the university needed.

Birkbeck, University of London