Case Study: Blue Cross improves L&D performance with Explorance Metrics That Matter

Aligning L&D with Business Strategy At Blue Cross Using Explorance Metrics That Matter at Blue Cross

Blue Cross, a leading health insurance provider in Alabama, wanted better data to assess the ROI of its learning and development programs and align training more closely with business objectives. The company did not have enough data-driven insight to judge performance or prove the impact of its corporate development efforts, so it selected Explorance Metrics That Matter as a proof of concept in 2017.

Using Explorance Metrics That Matter, Blue Cross gathered post-course feedback through scorecards and NPS, incorporated the data into its balanced scorecard, and used it to refine classes and reallocate resources. The results included a 30% increase in application rates for classes requested by most employees and a 30% increase in L&D NPS, helping Blue Cross show its value to the organization and stop courses that were not delivering the expected outcome.

Blue Cross

Charles Tomberlin

Learning and Talent Development Manager