Case Study: eir achieves faster order processing and major time savings with Expleo Process Automation

Stepped approach to growth delivers cost and time savings for eir

eir, a Dublin-based telecoms company, faced challenges in a competitive market and needed to increase efficiency, improve quality, and reduce costs. To address this, they engaged vendor Expleo to implement a Process Automation (PA) Centre of Excellence.

Expleo began with a proof-of-value project and pilot, automating two demo processes to secure leadership buy-in. They then implemented PA development across multiple systems including MS-Windows, Citrix, and SAP while establishing a scalable delivery model. This solution saved eir thousands of man-hours and reduced order processing time by 60%.

eir

Brian Chapman

Chief Information Officer