Case Study: Smart DCC accelerates UK energy switching with Expleo assurance

Powering the energy industry retail systems revolution with the DCC and Ofgem

The customer, Smart DCC, faced the challenge of modernizing the UK's outdated and complex energy supplier switching system, which was prone to delays and errors. Expleo was engaged as a strategic partner to provide program and technical assurance for this major digital transformation program initiated by Ofgem.

Expleo implemented a proactive assurance solution to ensure the core systems were delivered on time and to mitigate risks. This approach was critical to the successful rollout of a new switching platform that now allows consumers to change energy suppliers within 24 hours. The result is a more competitive energy market that encourages consumer savings and helps accelerate the UK's journey to net zero.

Smart DCC

Funmi Brady

Programme Director, Central Switching Programme