Case Study: a leading pharmaceutical laboratory achieves digital work instruction modernization with Expleo and PICOMTO

Digital work instructions for the factory of the future

A leading pharmaceutical laboratory faced the challenge of digitizing its technical documentation to increase operational efficiency and meet strict regulatory requirements. The transition from error-prone paper manuals and traditional software to a modern system was complicated by the COVID-19 pandemic, which forced a shift to remote work. The vendor, Expleo, was engaged to train the client's employees on the PICOMTO digital work instruction software.

Expleo provided a remote training solution, dividing the client's employees into creators and administrators of the digital files. The training was delivered in stages and tailored to the client's specific cultural and regulatory needs. As a result, the creators mastered the PICOMTO software's basic functionalities and the administrators became proficient in managing the digital documentation system. Expleo successfully adapted to the remote and regulated environment, leaving the customer satisfied with the service.