Case Study: World’s Leading IT Company achieves 51% boost in partner & customer traffic, 54% fewer help desk calls and double‑digit training sales growth with ExpertusONE

World’s top IT company ends “frustrating” partner training with ExpertusONE LMS

A leading global IT infrastructure company with 400 offices across 60 countries found its legacy LMS user interface frustrating, cumbersome and non‑intuitive, which fractured learning programs, depressed partner/customer training rates and drove up support demand. Their priorities were an intuitive, engaging UI, increased partner/customer training sales, streamlined global learning management and fewer help‑desk/support calls.

After deploying ExpertusONE, partners and customers gained a simpler, more cohesive way to access and manage learning. Results included a 51% increase in partner/customer site traffic, a 20% drop in visitors leaving after one page, double‑digit growth in training purchases and credit‑card usage, a 54% decrease in help‑desk calls, 15% lower support costs and a 9‑to‑1 reduction in average LMS navigation clicks.